About SolarSquare Energy:
At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.
In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.
Know us a bit better through these links:
As Associate Director - Operations, you will own operational performance across a defined region/cluster, working closely with the AVP Operations to translate business priorities into high-quality, predictable execution. You will lead teams and vendor networks while driving Installation, Commissioning, TAT, Quality, Safety and Customer NPS.
Key Responsibilities
1. Business & Operational Performance
- Own regional Installation and Commissioning targets and ensure timely achievement.
- Drive monthly and quarterly business plans, supported by daily performance reviews.
- Identify operational bottlenecks and implement corrective and recovery actions.
- Track operational performance through data, dashboards, and key metrics.
2. Team Leadership & Development
- Lead and develop city-level and cluster operations teams.
- Build a strong second line of leadership through coaching and mentoring.
- Define clear OKRs, establish accountability, and drive team performance.
- Build high-performing teams with a focus on capability development and retention.
3. Operational Excellence
- Standardize operating processes across the assigned region.
- Improve productivity, process adherence, and execution efficiency.
- Leverage technology and data to improve operational planning and execution.
- Drive continuous improvement initiatives across regional operations.
4. Customer Experience, Quality & Safety
- Ensure installation quality, safety compliance, and adherence to TAT.
- Improve Customer NPS and proactively manage customer escalations.
- Identify quality and service gaps and implement corrective actions.
- Maintain a strong focus on customer satisfaction throughout the installation journey.
5. Vendor Management
- Manage installation partners and ensure adequate workforce and operational capacity.
- Monitor vendor productivity, installation quality, and TAT adherence.
- Drive vendor performance improvement and accountability.
- Build a reliable vendor network to support regional business growth.
6. Cross-Functional Collaboration
- Collaborate with Sales, Supply Chain, Customer Experience, Quality, Finance, and Product teams.
- Resolve cross-functional bottlenecks affecting operational execution.
- Support the AVP – Operations in scaling regional operations.
- Implement company-wide operational initiatives and process improvements.